> ## Documentation Index
> Fetch the complete documentation index at: https://semgrep-ee9d73d8-mintlify-b75b9a88.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> This document provides various methods for all users of Semgrep to get help.

## Support for Semgrep customers

All paying customers have access to a variety of support channels, technical
documentation, and an active community of Semgrep users to help them make the
most out of their Semgrep subscription.

### Support hours

Semgrep technical support is available 18 hours a day, five days a week, from 8
AM to 1 AM UTC, Monday to Friday, excluding Semgrep-recognized holidays.

### Contact support

All Semgrep customers can contact Semgrep Support through the following methods.

<Tip>
  **TIP**

  You can also join various **beta programs** through these channels.
</Tip>

#### Slack

Customers with a private Slack channel with Semgrep can open a support case
directly from Slack.

#### Web

Customers who log in to Semgrep AppSec Platform can open a support case
from the [Help section](https://semgrep.dev/orgs/-/support).

#### Email

You can email the Support team at
[support@semgrep.com](mailto:support@semgrep.com). For urgent or high
priority issues, use Slack or [Semgrep AppSec Platform's Help section](https://semgrep.dev/orgs/-/support),
so that you can set the appropriate priority on your issue.

## Support for all Semgrep users (community support)

[Join the Slack community](https://go.semgrep.dev/slack) to chat with the
Semgrep maintainers and support engineers. All users, including Semgrep Community Edition (CE) users and Semgrep AppSec Platform users without a paid subscription plan, are welcome to ask for help in the community Slack group.

Users interested in seeing a proof of concept can also [request a demo](https://semgrep.dev/contact/demo/) or [email Sales](mailto:sales@semgrep.com).

## Semgrep CE support

Users of Semgrep CE can log bugs and feature requests in the
[semgrep](https://github.com/semgrep/semgrep/issues) repository. They can also
ask questions regarding usage, rollouts, and deployments in the [community Slack
group](https://go.semgrep.dev/slack).

## Status page

The [Semgrep status page](https://status.semgrep.dev/) enables users to
subscribe to notifications whenever a service incident is created, updated, or
resolved. Check the status page to see any current or past service incidents or
to review historical uptime.